Refund policy

––––––––––––––––––––––––––––––––––––––
Instructions on withdrawal & Withdrawal form
––––––––––––––––––––––––––––––––––––––


–––––––––––––––––––––
A. Instructions on withdrawal
–––––––––––––––––––––

Introduction
Consumers are entitled to a right of withdrawal as set out below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession:

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods.
By way of derogation from the above, in the case of a contract for the regular delivery of goods during a defined period of time, the withdrawal period will expire fourteen days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first goods.
To exercise the right of withdrawal, you must inform us (Uwe van Afferden GmbH, Dominikanerstr. 11a, 40545 Düsseldorf, Germany, Tel.: +49211552132, Email: shop@theheritagepost.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
You may also exercise your right of withdrawal online on the website at https://theheritagepost.com/pages/online-widerruf. If you use this online function, an acknowledgement of receipt containing information on the content of your statement of withdrawal and the date and time of its receipt will be